Terms of Service

1. Acceptance of Terms

These terms are an agreement between you and Matter to Us. By creating an account or using the service you accept them. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business.

If you do not accept these terms, do not use the service.

2. Use of the Service

Matter to Us provides tools to collect customer feedback, recover unhappy customers, and manage online reviews. We grant you a non-exclusive, non-transferable right to use the service for your own business while your subscription is active.

You are responsible for the accuracy of the customer data you upload and for having the right to contact the people in it.

3. User Accounts

You must provide accurate account information and keep it current. You are responsible for the activity that happens under your account and for keeping your credentials confidential.

You are responsible for anyone you allow to use your account. Tell us promptly if you believe your account has been used without your authorisation.

4. Subscription and Billing

Matter to Us is offered as a single plan at $97 per month, which includes 1,000 messages or credits per month. Subscriptions renew automatically each month until cancelled.

Payments are processed by Lemon Squeezy, which acts as the merchant of record for your purchase. Fees are charged in advance and are non-refundable except under the money-back guarantee below or where required by law.

Money-back guarantee: if you are not satisfied, contact us within 14 days of your first payment and we will refund that payment in full, no questions asked.

You may cancel at any time using the link in your payment receipt or by contacting us. Cancellation takes effect at the end of the current billing period, and you keep access until then.

We may change our prices. If we do, we will give you at least 30 days' notice before the change applies to your subscription.

5. Acceptable Use

You may not use the service to send unsolicited messages to people who have not given you a lawful basis to contact them, to harass anyone, or to break any law that applies to you.

You may not attempt to incentivise, filter, or suppress reviews in a way that breaches the policies of the review platform concerned. You may not reverse engineer the service, resell it, or use it to build a competing product.

We may suspend accounts that put the service, other customers, or our platform relationships at risk.

6. Intellectual Property

The service, its software, and its branding belong to Matter to Us. These terms grant you no rights in them beyond the right to use the service.

Your data remains yours. You grant us the limited licence needed to host, process, and display it in order to provide the service to you.

7. Service Availability

We work to keep the service available and to give notice of planned maintenance. We do not guarantee uninterrupted availability, and the service may be affected by events outside our control, including outages at the third-party platforms it connects to.

The service is provided on an “as is” basis without warranties of any kind, to the extent permitted by law.

8. Limitation of Liability

To the extent permitted by law, Matter to Us is not liable for indirect, incidental, or consequential losses, including lost profits, lost business, or lost data.

Our total liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

9. Termination

You may cancel your subscription at any time. We may suspend or terminate your account if you breach these terms, if your payment fails, or if we are required to by law.

On termination your right to use the service ends. Before you cancel you can download your reports and ask us for a copy of your data, and we handle what remains as described in our Privacy Policy.

10. Changes to Terms

We may update these terms as the service changes. When we make a material change we will update the date at the top of this page and notify account holders by email before it takes effect. Continuing to use the service after that means you accept the updated terms.

11. Contact Information

Questions about these terms, and refund requests, can be sent to us through our contact page at https://mattertous.com/contact and we will get back to you.